SHIPPING

How long will it take to receive my order?
Orders are typically processed within 2–3 business days. Delivery times vary based on your location, but most domestic orders arrive within 5–7 business days after shipping.

How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. If you haven’t received it, please check your spam folder or contact me at vporter@livsir.com.

Do you offer local pickup?
Yes, in the city of Ventura.

RETURNS & EXCHANGES

What is your return policy?
I accept returns within 14 days of delivery for unused, unopened items in original packaging. Return shipping is the responsibility of the customer unless the item was damaged or incorrect.

Can I exchange my item?
Yes! If you'd like to exchange an item, please email me within 14 days of receiving your order. I’ll guide you through the process and help you get the right product.

What if my item arrives damaged or incorrect?
Please email me at vporter@livsir.com within 3 days of delivery with a photo of the issue, and I’ll make it right.

How long does it take to process a refund?
Refunds are processed once we receive and inspect your return. Please allow 5–7 business days for the refund to appear on your original payment method.